Frequently Asked Questions

Everything you need to know about your Pom Pom London order, shipping, and care.

How long does shipping take and what are the costs?

We offer standard and express shipping options. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days. Shipping costs are calculated at checkout based on your location.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please note that personalized items are non-returnable unless they arrive damaged or faulty.

Are your handbags made from genuine leather?

Yes, our signature handbags are crafted from high-quality, 100% genuine leather, designed to be both stylish and durable for everyday use.

Can I purchase additional bag straps separately?

Absolutely! One of the best features of Pom Pom London bags is their versatility. You can browse our 'Straps' collection to find various colors and patterns to customize your look.

How should I care for my leather bag?

To keep your bag looking its best, we recommend using a leather protector spray before your first use. Avoid prolonged exposure to direct sunlight or water, and clean gently with a damp, soft cloth if necessary.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Clearpay.